Support
Something broken, confusing, or just wrong about your program? Tell us. We read every message.
Contact us
support@alsyre.com
To help us fix a problem quickly, include:
- your game version, from Settings › About on the main menu,
- your device, such as iPhone 15 or Pixel 8,
- what you were doing when it happened: the screen, the week, and what you tapped,
- a screenshot, if you have one.
Common questions
Where are my saved careers?
On your device. Every career, roster and setting is saved locally, and nothing is stored on our servers. Uninstalling the game deletes your saves, so keep it installed if you want to keep your dynasty.
Can I move my career to a new phone or tablet?
Not yet. Saves stay on the device where you created them.
The game crashed. Do I need to do anything?
The game sends us a crash report automatically. It contains technical details only, never your name or email. If it keeps happening, email us with your version and what you were doing so we can connect your report to the crash.
How do I change my ad or privacy choices?
Open Settings › Privacy from the main menu. There you'll find the privacy policy and, where your region's law requires it, Ad choices to change your consent for personalized ads.
On iPhone and iPad, tracking permission lives in Settings › Privacy & Security › Tracking. On Android, you can reset or delete your advertising ID in Settings › Google › Ads.
Why are there ads?
Ads keep College Hoops free to play. You see the same number of ads whether or not you allow personalized ones.
Is College Hoops affiliated with the NCAA?
No. College Hoops is an independent game by Alsyre LLC and is not affiliated with or endorsed by the NCAA or any college or university.
Can I join the beta?
Email support@alsyre.com with the subject "Beta" and tell us whether you play on iPhone, iPad or Android.
Privacy
Read the privacy policy for exactly what the game collects and who receives it. For privacy requests, email privacy@alsyre.com.